Thu 13 Jul 2006
I say this hesitantly because at least one of my readers works there and will probably be slightly offended (or just annoyed) by this. But I am pretty frustrated by how amazon does some pretty senseless things with larger orders.
Last week as previously mentioned I bought a lot of things from them: a series of books, four video games, a hard drive, and a ds lite. The ds lite and hard drive shipped from 3rd party sites and the rest was from amazon proper. It asks me if I want to save money by shipping them together, so I agree to this. Then yesterday I get a notice on my mailbox when I get home that a delivery was made, except that delivery goes to the sales office for the apartment so I can’t pick it up until the next day. I want to know which of the three batches it was so I log onto amazon’s “where’s my stuff” and I see that the ds lite was scheduled for delivery yesterday, the hard drive scheduled for today, and the rest?
October 19.
Uh, okay. It seems that one of the books I ordered isn’t released until then which means that it all its wisdom they decided to hold my entire order for three months until at which point the book goes on sale so they can ship it all together in one bundle. Um.. So to get this straight: in order to save $5, I’m going to not get the video games I ordered to go with the video game system I ordered for three months?
I can hear someone say “but they told you that they were going to do this and you agreed to it”. Which may be true, I’m not sure. What I do know is that it’s an extremely horrible default and if they are going to do something like this they really ought to make it more clear what is going on to the end user. I may not be the sharpest tool in the shed but I’m pretty certain that I’m more technically and internet savvy than the majority of amazon’s customers… so if I missed this I’m sure it happens all the time.
In defense of Amazon, I’m going to point out two redeeming factors. One, they let you change your order so I once I discovered the error I could pretty easily change my shipping method and they’d ship me the games and books that had been released and it would arrive in a few days. However since the games system already arrived, I wanted the games now. And secondly, they let me cancel part of the order, so that is precisely what I did. I went down the local GameStop and bought the games I would have ordered and my books will come next week and I’m fine with that.
So I’m not saying BOYCOTT AMAZON IS SO LAME, I’m just frustrated with the baffling default that forced me to suffer through the annoying experience that is retail shopping. Seriously, I think the staff at GameSpot are actually chimpanzees — one of them threw feces at me while I was checking out my order. Regardless, I now have a DS lite and my silly games. Animal Crossing is so frigging awesome.


July 13th, 2006 at 11:50pm
I totally agree. It’s stupid.
HOWEVER: you can contact customer service and they’ll expedite the non-blocking parts of your order.
July 14th, 2006 at 10:36am
powell’s.com
July 14th, 2006 at 12:46pm
I am jealous of your DS Lite!
However, I have a GB Micro, which is small enough to fit in a TINY POCKET. It does not have Animal Crossing, though.
July 14th, 2006 at 1:55pm
I\’ve dealt with this problem by forking over the USD$80/yr to be an amazon prime member. Since shipping is then *free*, I click the \’send as they come available\’ button. :) [I\'m convinced Amazon loses money on this.]
July 14th, 2006 at 9:38pm
fluffy: oh well, too late for that. I can accept my books being late, I just didn’t want to have my game system with no games. I’m thinking that aphrael’s solution may be the best, get the “free” shipping because me and the lovely wife probably chew through that much a year together in regular shipping charges.
skippy: Seriously, I think you’d like Animal Crossing. Only one way to find out, buy it! And then your character can visit my character’s town and we can exchange letters and fruit!
July 15th, 2006 at 9:03pm
I don’t have the disposable income right now to pick up a DS Lite and Animal Crossing.
When the Wii is released, however, I believe that I should be able to convince $WIFE to purchase it, and then we can get Animal Crossing Wiiiiiii!
July 18th, 2006 at 8:27am
aphrael: Of course Amazon loses money on the shipping, but they more than make up for it in the extra sales it generates.